Support

With offices across the Americas, Asia, Europe and the Middle East, our support team operates on a 24/6 basis to provide platform upgrades as well as Morning Checks. Upgrades include software version and exchange driver updates, configuration changes and hardware-related changes for hosted clients.

During support hours, clients receive Level 1, 2 and 3 support services. At Horizon, we understand the importance of a support team that understands your needs. In order to provide a more personalized service, we pair each client to a local support team that will understand the system you use, how you use it, and what your needs are. Before you call.

Horizon Level 1 support works for our clients by:

Performing a daily Morning Check, sent to each client at the start of the day to confirm application readiness
Answering any front-office user questions about Horizon
Helping users configure their screens for better productivity and user experience
Solving Production issues