Application Management

Horizon offers application management in order to provide our clients with smooth operations, increased availability and optimal platform performance.

Benefits

Lower your cost of ownership, by taking advantage of economies of scale and Horizon’s expertise.
Focus on business and free up internal resources – you can concentrate on your business.
Leverage Horizon’s pool of experts, available 24/6 in our regional offices.
Increase uptime and availability.
Improve security.
Leverage Horizon’s experience working with regulated industries.

Level 1 support

Horizon Level 1 support works for our clients by:

Performing a daily Morning Check, sent to the client at the start of the day to confirm application readiness
Answering front-office user questions about Horizon
Helping users configure their screen for better productivity and user experience
Solving Production issues
Performing market rehearsals

Real-time monitoring

Infrastructure monitoring (CPU, RAM, Disk, network)
Middleware monitoring (database, java health checks)
Application and business monitoring (market gateway status, client’s connectivity, license)
Active alerting option for critical platform sensors
Platform KPI summaries in a dynamic dashboard
Daily Morning Check emailed to the client
Effective client infrastructure traceability and capacity planning follow-up
On-demand custom monitoring capabilities including:
- Dedicated Production dashboard, alerting and notifications
- Access to Datadog REST API for its own organization
- Access to the entire Datadog service catalog (APM, SIEM, etc.)